Legal

Privacy Policy

Your privacy and the security of your health data are our top priorities. Learn how we protect your information.

AES-256At rest

TLS 1.2+In transit

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Contents

1IntroductionOur commitment to protecting your privacy

NorCemic Inc. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SmartCemic platform and associated services. It will also cover the QESA device when it becomes available.

HIPAA-aligned practices: we apply administrative, physical and technical safeguards modeled on HIPAA to protect your health information.

By using SmartCemic, you consent to the data practices described in this policy. We encourage you to read this policy carefully and contact us if you have any questions.

2Information We CollectTypes of data we gather to provide our services

Personal Information

Name, email address, and contact information
Date of birth, gender, and demographic information
Account credentials and authentication data
Payment and billing information

Health Information

Biomarker measurements (glucose, ketones, cholesterol, etc.)
Skin tone calibration data (Monk Scale)
Health history and medication information you provide
Measurement timestamps and trends

Technical Information

Device identifiers and serial numbers
App usage data and feature interactions
IP address, browser type, and operating system
Error logs and diagnostic information

Apple Health (iPhone)

With your permission, the app reads the health data you choose to share from Apple Health, such as steps, sleep, weight and heart rate. It only reads; it never writes to, changes or deletes anything in Apple Health.
This data is used only to show your measurements, trends and goals in SmartCemic Wellness. It is stored in your SmartCemic account on our secured servers and is never stored in iCloud.
Apple Health data is never used for advertising, marketing or data mining, is never sold, and is not shared with third parties except where the law requires it.
You can stop sharing at any time in the Health app under Sharing, Apps, SmartCemic Wellness, and you can delete your account and its data at any time from within the app.

Data Retention Schedule

Account + 7 yrsHealth Measurements

Account + 2 yrsAccount Information

7 yrs (tax)Payment Data

90 daysTechnical Logs

3How We Use InformationTo provide, maintain, and improve our services

Service DeliveryProcess biomarker measurements and provide health insights

PersonalizationCalibrate readings based on your skin tone and personal profile

CommunicationSend important updates, alerts, and support responses

ImprovementAnalyze usage patterns to enhance our algorithms and features

SafetyDetect and prevent fraud, security threats, and technical issues

ComplianceMeet legal, regulatory, and healthcare requirements

4Health Data Protection & SecurityHow we safeguard your information

Encrypted at RestHealth data is encrypted at rest with AES-256

Encrypted in TransitAll connections use TLS 1.2 or 1.3

Access ControlsRole-based, least-privilege access to health data

Access LoggingEvery access is logged

Data IsolationLogically separated from other users

Daily BackupsAutomated daily backups, with incident response procedures in place

6Your RightsControl over your personal information

AccessRequest a copy of the personal data we hold about you

CorrectionRequest correction of inaccurate or incomplete data

DeletionDelete your account and data, subject to legal requirements

ExportRequest an export of your data

To exercise any of these rights, use the Email Us button at the bottom of this page. We respond to requests as required by applicable law.

Questions About Privacy?Email our team

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