Install SmartCemic
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Answers to common questions about SmartCemic.
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Setup guides, first-time calibration, and app installation
Using your SmartCemic device, taking measurements
Understanding your readings and biomarker data
Manage subscriptions, payments, and settings
Fix common issues and error messages
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Quick answers to common questions
Setting up your device is easy and takes about 5-10 minutes:
Skin tone calibration uses the Monk Skin Tone Scale (10-point scale) to optimize readings for your individual skin type. This ensures accurate biomarker measurements regardless of melanin levels.
During calibration, the device adjusts its optical algorithms to account for how light interacts with your specific skin tone, providing equitable accuracy for all users across diverse populations.
Free: Manual logging, today view, 14-day history and one weekly insight.
Plus: Health app sync, unlimited history, trends and data export.
Pro: Everything in Plus, with AI analysis and clinician-ready reports.
Current pricing is published at smartcemic.com/pricing. Enterprise plans are available on request.
Taking a measurement is simple and takes less than 2 seconds:
For best results, ensure your hands are clean, dry, and at room temperature.
SmartCemic battery lasts approximately 7-10 days with typical use (3-5 measurements per day). The device charges via USB-C and reaches full charge in about 2 hours.
Low battery warnings appear at 20% and 10% remaining capacity.
Clean the sensor window with a soft, lint-free cloth. For deeper cleaning, lightly dampen the cloth with isopropyl alcohol (70%).
Important: Never submerge the device in water or use abrasive cleaners. The device is splash-resistant but not waterproof.
SmartCemic is designed to target a MARD of less than 10% for glucose, aligned with ISO 15197 standards. Clinical validation is currently underway.
Important: Do not use SmartCemic readings for insulin dosing decisions. Always confirm with laboratory tests for medical decisions.
No. SmartCemic is NOT approved for insulin dosing or diabetes treatment decisions. It is intended for general wellness and informational purposes only.
Always consult your healthcare provider for diabetes management decisions. SmartCemic is for wellness tracking only.
Try these troubleshooting steps:
Ensure optimal conditions for accurate readings:
If issues persist, contact support for assistance.
Watch step-by-step guides to get the most from your device
Complete setup walkthrough from unboxing to first measurement
How to calibrate for accurate readings on any skin tone
Reading trends, insights, and sharing with healthcare providers
Our support team is here to assist you with any questions or issues.
Available in the app
Mon-Fri, 8am-6pm MST
Go to Settings → Data Sharing and enter your doctor's email address. They'll receive a verification email. Once they verify, go to Reports, tap the Share button on any report, select your doctor, and send. They'll receive a secure, time-limited link to view the report.
Yes. SmartCemic uses enterprise-grade security for all shared data. Recipients must verify their email before receiving any data. All shared reports use encrypted, time-limited links that expire after your chosen period (24 hours to 7 days). Every access is logged for HIPAA compliance. You can revoke any provider's access instantly from Settings.
You can add up to 10 recipients including doctors, specialists, nurses, caregivers, and family members. Each one must verify their email address independently.
Shared reports are displayed as view-only web pages with a digital watermark showing the recipient's email. The links cannot be forwarded: each access is tied to the specific token sent to that recipient. Screenshots are possible but watermarked.
Go to Settings → Data Sharing. Click Revoke next to any provider to immediately stop their access. Previously shared report links will continue to work until they expire, but no new data can be shared. You can also remove the provider entirely.
Go to Settings → Data Sharing and click Resend next to the pending provider. Ask your doctor to check their spam/junk folder. The email comes from admin@norcemic.com with the subject line containing your name. Verification links expire after 7 days. You can resend once per hour.
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