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Setting up your device is easy and takes about 5-10 minutes:

• Download the SmartCemic app from the App Store or Google Play
• Create your account or sign in with existing credentials
• Turn on Bluetooth and power on your device
• Follow the in-app pairing instructions
• Complete the skin tone calibration process

Skin tone calibration uses the Monk Skin Tone Scale (10-point scale) to optimize readings for your individual skin type. This ensures accurate biomarker measurements regardless of melanin levels.

During calibration, the device adjusts its optical algorithms to account for how light interacts with your specific skin tone, providing equitable accuracy for all users across diverse populations.

Basic ($29.99/mo): Essential biomarkers, daily tracking, basic health insights—perfect for personal wellness monitoring.

Pro ($79.99/mo): All 46+ biomarkers, trend analysis, data export, and priority support—ideal for health enthusiasts.

Clinical ($199.99/mo): Healthcare provider integration, FHIR R4 export, clinical reports—designed for patients managing conditions.

Enterprise ($499.99/mo): Multi-user accounts, admin dashboard, API access—built for organizations and research.

Taking a measurement is simple and takes less than 2 seconds:

• Open the SmartCemic app and tap "Measure"
• Place your fingertip flat on the sensor window
• Hold completely still for 2 seconds
• View your results instantly on screen

For best results, ensure your hands are clean, dry, and at room temperature.

SmartCemic QESA Pro battery lasts approximately 7-10 days with typical use (3-5 measurements per day). The device charges via USB-C and reaches full charge in about 2 hours.

Low battery warnings appear at 20% and 10% remaining capacity.

Clean the sensor window with a soft, lint-free cloth. For deeper cleaning, lightly dampen the cloth with isopropyl alcohol (70%).

Important: Never submerge the device in water or use abrasive cleaners. The device is splash-resistant but not waterproof.

SmartCemic QESA Pro achieves clinical-grade accuracy with MARD (Mean Absolute Relative Difference) of less than 10% for glucose, meeting ISO 15197 standards.

Important: Do not use SmartCemic readings for insulin dosing decisions. Always confirm with laboratory tests for medical decisions.

No. SmartCemic QESA Pro is NOT approved for insulin dosing or diabetes treatment decisions. It is intended for general wellness and informational purposes only.

Always use FDA-approved glucose monitors and consult your healthcare provider for diabetes management decisions.

Try these troubleshooting steps:

• Ensure Bluetooth is enabled on your phone
• Make sure the device is powered on (LED indicator should be lit)
• Move closer to the device (within 10 feet / 3 meters)
• Restart both the device and your phone
• Remove the device from your phone's Bluetooth settings and re-pair

Ensure optimal conditions for accurate readings:

• Clean the sensor window before measuring
• Make sure your hands are clean and completely dry
• Allow hands to reach room temperature (cold hands affect readings)
• Hold completely still during the 2-second measurement
• Re-run the skin tone calibration process

If issues persist, contact support for assistance.